FAQ (Frequently Asked Questions)

What are Copayments (Copays)?

Copayments, or copays, are payments made to healthcare professionals at the time of service. Depending upon your plan and the specialty of the provider, they can vary from having no copay at all to possibly hundreds of dollars. It is important to know before you go to the doctor, if you have a copayment, and how much that copayment is!

What is coinsurance?

Coinsurance is another kind of cost-sharing you may be responsible for when you have commercial health insurance (commercial insurance is insurance that is NOT paid for by the government such as Medicaid and Medicare). Here, you pay part of the cost for healthcare and your insurance company pays part of the cost. For example: You have a medication that costs $100 and your coinsurance is 30%. This means that you are responsible for paying 30%, or $30; and your insurance covers 70%, or $70, of the cost of the prescription.

What are insurance deductibles?

A deductible is a fixed amount you pay each year before your health insurance company begins to pay their portion of the plan. Once you've paid your deductible, your health plan begins to cover its share of your bills. For example: You have a $2000 deductible, and you get the flu in January. You see your doctor. The doctor bill is $200. You are responsible for the entire bill because you haven't paid your full deductible for the year. After paying $200 for the doctor, you have $1800 left to pay for your annual deductible before your insurance company covers your healthcare services. Once you've paid your deductible, you may still be responsible for other costs, including coinsurance and/or copayments.

Are your services covered by my insurance?

CMADC accepts most forms of insurance including Medicaid, Medicare, and Medicare Advantage Plans, Additionally, most Managed Care insurances (Fidelis Care, MVP, Affinity, Healthfirst) and commercial insurance (BC/BS, Aetna, Cigna, United Healthcare) are also accepted. A partial list of accepted insurances are available on our Insurance page. You can access the insurance page by clicking here. Please note that not all plans under every insurance carrier are accepted and it's a good idea to contact the office and ask if your plan is accepted by our practice before scheduling your appointment.

Can I get a same-day appointment? Do you offer walk-in clinic services?

While most appointments are scheduled in advance, we do allow time in the schedule for emergency & walk-in visits. If you are ill and need a same-day appointment, please call the Health Center at 845-352-6800 and one of our operators will fit you in to the schedule and let you know what time to come in. Please note: Extended wait times are possible when an extra visit is fit into the schedule. Please be patient, the doctor will see you as quickly as the schedule allows.

What is your new patient procedure?

When a new patient calls to schedule their first appointment, the operator will ask for their insurance information over the phone so that it can be verified in advance. Demographic information, such as the patient's name, address, phone number and date of birth are also asked in advance. If the patient has a cell phone number, a link to the intake paperwork can be texted to them and can be completed at the Follow My Health website which will ask you to set up an account and complete your intake paperwork in advance. If the patient does not have the capability to fill out the intake forms online, they can be completed when the patient arrives for their first appointment. We recommend arriving 15 minutes prior to the scheduled appointment time to leave enough time to complete the paperwork in person.