Patient advocates and patient service representatives work with patients and their families to help them navigate healthcare systems. They direct patients on a one-on-one basis to reliable health insurance resources; explain procedures and any costs associated with procedures; connect patients with appropriate doctors and specialists; review options for treatment; explain their financial responsibilities and more. A patient services representative, or “advocate,” is a trusted member of the healthcare team who supports and can even be designated to speak for a patient and his/her wishes if the patient cannot speak for him/herself due to language barriers, illness or other complicating factors that create an obstacle to accessing treatment.
CMADC Patient Advocates
Jean Alex Alexandre, Center Security
Alex is a licensed security guard in the State of New York, whose main job it is to ensure the safety of our center, and our patients, who are our number #1 priority. He sits at the front Welcome Desk and monitors all activity inside and outside the building. He is also a friendly and helpful resource for all patients who may need assistance. Feel free to stop by the Welcome Desk and ask Alex any questions or concerns you may have.
Lori O'Keefe, Patient Services
Lori is a fixture at our center, always ready with a smile for all patients who walk through the front door. With an Associate’s degree in psychology, and 20+ years of experience in the medical field, Lori is a skilled and highly qualified patient advocate, ready and able to assist all in need. Ms. O’Keefe is also a Transportation Coordinator, arranging patient pick-ups and drop-offs to and from the facility. Stop by the welcome desk with any questions today!
We offer complete medical service under one roof. Our highly trained professionals reflect our commitment to quality, while serving our diverse range of clientele in many languages such as English, Spanish, Yiddish, Hebrew, French Creole, Russian and more. Call 845-352-6800 to Schedule Your Appointment Today!!